rm99 — How to gamble responsibly
Gambling is for entertainment only. We provide every player with limit-setting tools, the ability to make their own decisions, and full support.
A platform that puts players first
At rm99, we take our players' wellbeing seriously. Gambling should be played for entertainment only — not as a way to earn income or solve financial problems. That is why rm99 has built limit-setting tools and a self-management interface directly into the platform for every player.
Our policy is clear — only 21 and above may play, and we believe every player should understand their own limits and stay in control of their entertainment. On this page you can read in detail about what responsible gambling means, how to assess yourself, the tools we provide, and how to get help.
Emergency Help
If you feel gambling is becoming a problem, you can reach us immediately through the following channels.
6 player protection tools
These tools provided by rm99 can be changed from your account settings. You can also activate them through Live Chat.
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. A reduction takes effect immediately; an increase takes 24 hours to apply.
Session Time Limit
Set a daily playing time limit for however many hours suits you. When the time is up, you will receive a notification to stop playing.
Time-Out
You can pause play temporarily for 1 day up to 6 weeks. During the Time-Out period, you will not be able to deposit or play — withdrawals only.
Self-Exclusion
If you want to stop playing for the long term, you can choose Self-Exclusion. You can set a period from 6 months to 5 years, and the account cannot be reopened until that period ends.
Gaming History Access
Every player can check their gaming history, deposit and withdrawal records, and time spent at any time. This data helps you understand your own playing patterns.
Direct Support
If you feel you may have a problem with gambling, you can reach rm99 directly via Live Chat or [email protected] for 24-hour support in Myanmar language.
Warning Signs of Problem Gambling
If one or more of the following apply to you, please contact us or take a break from playing.
- Gambling more to try to win back money you have lost
- Trying to stop gambling but being unable to
- Borrowing money to fund your gambling
- Having problems with family relationships or at work
- Hiding your gambling from family and friends
- Feeling low or anxious the longer you spend gambling
- Neglecting meals and eating habits because of gambling
Responsible Gambling Guide
Good habits followed by responsible players —
- Set a budget before you start and do not go over it
- Keep your daily play time to no more than 2 hours
- Losses are not an investment — only play with money you can afford to lose
- Do not play when you are upset, drunk, or tired
- Balance gambling with healthy everyday activities
- Always remember that games are not a way to earn income
- Review your gaming history once a week to check your playing patterns
How to Use Self-Exclusion and Limit Tools
Step-by-step guide to using rm99's limit tools —
Step 1 — Log In
Log in to your account via rm99 Login, then open the "Settings" menu and select "Responsible Gambling".
Step 2 — Choose the Tool You Need
Choose from deposit limit, session time limit, Time-Out, or Self-Exclusion — whichever suits your needs.
Step 3 — Set the Period and Amount
For Time-Out, choose a period from 1 day to 6 weeks. For Self-Exclusion, you can choose from 6 months to 5 years. For money limits, enter the amount.
Step 4 — Confirm
The limit takes effect immediately. If you want to increase a limit, it will only be confirmed and take effect after 24 hours.
Step 5 — Ask for Help
If you cannot change the settings yourself, rm99 Live Chat can do it for you. We are available 24 hours a day in Myanmar language.
Important Notice — Your account can only be reopened once the Self-Exclusion period has ended. Requests to reopen during this period cannot be processed. This tool is in place for your protection.
21+ Age Restriction Policy
rm99 services are available to players aged 21 and above only. This policy is enforced without exception, and age is verified at the time of account registration.
If anyone under the age of 21 is found to have accessed an account, that account will be closed and funds may be recovered. If you have children under 21 in your household — keep your account access secure.
You can install parental control software on your computer or mobile phone to prevent children from accessing it. Always log out of your rm99 account and never share your password.
rm99 services — 21+ only
Responsible Gaming Quick Answers
Frequently asked questions and answers from our players —
Play safe and keep it fun
If you have any questions about gaming, read the FAQ or contact us directly via Live Chat.
rm99 Games You Can Play Safely
Every game can be enjoyed with a responsible mindset — explore rm99's full range of games here.