rm99 Privacy Policy
Protecting your personal data is a top priority for rm99. This policy explains how your data is collected, used, and protected.
1. Introduction and Purpose of This Policy
This Privacy Policy ("Policy") explains how rm99 handles your personal data when you use the services provided on the rm99 platform. rm99 places great importance on the privacy and data security of Myanmar players.
By reading this Policy, you acknowledge that when you use rm99's website, mobile application, and related services ("Services"), data will be handled as described here. Please read this Policy carefully before using the Services.
rm99 will not use your data for any purpose other than those stated in this Policy. This Policy applies to any person who uses rm99's Services.
Scope of This Policy
This Policy covers rm99's website (rm99.lol), mobile access, and all rm99 Services. rm99 is not responsible for the privacy policies of third-party websites or external software services.
2. Personal Data We Collect
rm99 only collects the types of personal data needed to provide its Services. The data collected can be grouped into the following categories —
(a) Data You Provide Directly
Data provided when opening an account
Username, phone number or email address, date of birth (for age verification), and bank details provided when carrying out financial transactions.
Financial Data
Transaction records and amounts for deposits and withdrawals via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers — this data is stored only to deliver services and ensure financial security.
Gaming History
Games played, play duration, and payment records — this data is used to detect problem gambling and improve our services.
Communication Data
Inquiries, complaints, and service requests received through Live Chat and email — this data is stored to resolve issues and maintain service records.
(b) Automatically Collected Data
- IP address (for location identification), device information (device type, operating system, browser)
- Cookies and standard tracking (session management, fraud prevention)
- Service usage patterns — which pages are visited and for how long
- Connection time (Myanmar Standard Time — UTC+6:30) and connection frequency
3. How We Use the Data We Collect
rm99 uses the personal data we collect only for the following purposes—
To Provide Services
Your data is needed to deliver rm99's core services, including account creation, account management, deposits and withdrawals, game delivery, and prize payouts.
Security and Verification
Data is used to prevent fraud, detect financial policy violations, and ensure that only players 21 and above can access the platform. Data is also needed to maintain SSL encryption and security filters.
Customer Service
Your data is needed to resolve your issues and verify your account when delivering 24-hour support services such as Live Chat and email.
Service Improvement
We conduct pattern analysis to understand player preferences and improve our services. These analyses use aggregated, non-personal data only.
Responsible Gaming
We review gaming pattern data to detect signs of problem gambling and provide you with support. This is done in line with our Responsible Gaming policy.
4. Sharing and Disclosure of Personal Data
rm99 does not sell, rent, or trade your personal data to third parties. However, data may be shared where necessary in the following cases—
Service Providers
Banking services that process financial transactions (KBZPay, Wave Money, AYA Pay, CB Pay), cybersecurity services, and technical infrastructure providers will receive only the data required to deliver their services and must handle it in accordance with rm99's privacy policy.
Legal Requests
rm99 may be required to disclose data in response to applicable law or lawful orders from authorised government bodies. In doing so, rm99 will make every effort to protect your interests.
Business Transfers
Please be aware that if rm99's business is transferred or merged, collected data may be transferred as part of that process. You will be notified in advance, and if this policy changes, you will have the opportunity to make a decision.
5. Cookies and Tracking Technology
The rm99 website uses cookies and standard tracking technology to improve your experience and secure our services.
Purpose of Cookies
- To maintain your login session (session cookies)
- To remember your language, currency, and preference settings
- To verify which device is being used and protect against unauthorised access
- Website performance monitoring and improvement
Managing Cookies
You can disable cookies in your browser settings, but doing so may mean some rm99 services will not work fully. rm99 session cookies expire automatically when the browser is closed.
6. Security Protection for Your Data
rm99 uses technical and operational security measures to protect your personal data—
SSL Encryption
Data transfers between your computer or mobile device and the rm99 server are protected by SSL encryption.
Access Controls
rm99 has put in place strict operational access controls so that only authorised staff can view your data.
Regular Audits
Security systems are reviewed and updated on a regular basis, and we work to resolve any technical vulnerabilities as quickly as possible.
In the Event of a Data Breach
If a data security breach occurs and your data is affected, rm99 will notify you as quickly as possible and take immediate steps to resolve the incident. If you suspect a data breach, please contact [email protected].
7. Your Data Rights
As an rm99 player, you have the following rights regarding your personal data—
Right to Access
You can request to view the personal data rm99 holds in connection with your account.
Right to Correction
You can request that any inaccurate personal data be corrected. Please contact customer support for this.
Right to Deletion
You can request that your data be deleted, except for data that must be retained under legal obligations.
Right to Restriction
You can request that certain data processing be restricted — please note that exercising this right may result in limited access to services.
Right to Portability
You can request an export of your data in a readable format. Please understand that fulfilling this request may take some time.
Right to Object
You can object to data processing that is not necessary for the provision of services.
To exercise any of the rights above, send an email to [email protected] or reach us via 24-hour Live Chat. Once your request is received and verified, rm99 will action it as quickly as possible.
8. Data Retention
rm99 retains data for as long as it is needed to provide services. The following factors are considered when determining how long data is kept—
- Whether the data continues to be needed to provide services
- Legal obligations to retain data
- Legal requirements relating to financial records
- Deletion requests and the ability to action them
After an account is closed, data other than financial records that must be kept under legal obligations will be deleted as quickly as possible.
10. Protection of Minors
rm99 services are for users aged 21+ only. rm99 will not knowingly collect, store, or process personal data of anyone under 21.
If we become aware that a person under 21 has accessed rm99, access will be blocked immediately and the relevant data will be deleted. If you are a parent or guardian and believe your child has been accessing rm99, please contact [email protected] immediately.
10. Policy Changes
rm99 may update this Privacy Policy from time to time. If there are any notable changes—
- The "Last Updated" date on this policy page on the website will be revised
- You may be prompted to read the new policy when you next access the service
- If the change is significant, notification may also be sent through external channels
Continuing to use our services after a policy update means you accept the revised policy. If you do not agree with the changes, please stop using the service and contact [email protected].
Questions About Data Privacy
Contact Us for Data Privacy Matters
If you have any questions about this policy or wish to exercise your data rights, please contact the rm99 support team—