rm99 FAQ — All your questions answered here

Yes. Each player is allowed to open one account only at rm99. If multiple accounts are found to belong to the same person, bonuses may be voided and account-related issues may follow. If family members share the same network to play, you should notify us in advance.

Your username should be unique and easy to remember, using English letters or numbers. Your password should be at least 8 characters long and mix upper-case letters, lower-case letters, and numbers for security. Avoid using personal details like your birthday or name as a password — doing so increases the risk of your account being hacked.

First, check whether Caps Lock is on. Re-type your username and password carefully — extra spaces or a missing character at the end are common causes. If the problem continues, clear your browser cache and try again. If you still can't get in, contact the support team via Live Chat — they're available 24 hours a day.

Yes. You can log in to your rm99 account from any device by opening a browser — no app download needed. For your security, if you log in from a computer or phone that isn't yours, make sure you log out when you're done playing.

If you've forgotten your password, go to the rm99 Login page, click the 'Forgot Password' link, and verify your identity using your registered email address or phone number. If you're still unable to proceed, the support team can reset your password after verifying your account via Live Chat.

The rm99 welcome bonus has a 20x wagering requirement. For example, if you receive a bonus of 40,000 Ks, you need to place bets totalling 40,000 × 20 = 800,000 Ks before you can withdraw winnings from that bonus. You can check your wagering progress in real time from your account dashboard — if you haven't met it yet, keep playing.

No. Under rm99's security policy, withdrawals are sent only to the account holder's own registered KBZPay, Wave Money, AYA Pay, CB Pay or bank account. This policy is in place to protect against fraud and account theft.

Yes. rm99 handles deposits and withdrawals 24 hours a day, 7 days a week. Withdrawals are processed even late at night, on public holidays, and over the New Year period, so there's no need to time your request.

rm99's standard withdrawal processing time is 10 to 45 minutes. Bank transfer methods and first-time withdrawals may take longer due to identity verification. If 45 minutes have passed, you can check on your request via Live Chat using your transaction ID.

The minimum withdrawal amount at rm99 is 20,000 Ks. This differs from the deposit minimum — you can deposit from 10,000 Ks but withdrawals start from 20,000 Ks. Withdrawals below this amount cannot be processed, so make sure your balance meets the minimum before withdrawing.

You can meet the wagering requirement by playing Slots, Live Casino (Baccarat, Roulette, Dragon Tiger), card games, and fish shooting games. Contribution rates toward wagering may vary depending on the game type, so check the bonus terms after logging in to your account or ask support for details.

Once you open an account at rm99, the welcome bonus is awarded automatically on your first deposit — no separate form to fill in and no need to contact support. You can receive a 200% bonus of up to 500,000 Ks. For example, if you deposit 20,000 Ks, you receive a bonus of 40,000 Ks, giving you a balance of 60,000 Ks, with a wagering requirement of 800,000 Ks.

You can earn it. Under the rm99 referral program, when a friend registers and makes their first deposit, you receive 5% of their first deposit as a bonus (up to 30,000 Ks per person). On top of that, you also earn 0.1% of the amount your referred friends wager, paid out as commission every two weeks.

No. The welcome bonus can only be claimed once per account. It applies to your first deposit only — not your second, third, or any subsequent deposits. For ongoing play, you can access VIP tier cashback (from Bronze to Platinum) and other promotions.

Yes. Each bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus funds and any winnings from the bonus may be forfeited. When you receive a bonus, check its expiry date and make sure to play through it in time.

rm99's customer support operates in Myanmar language. Players can explain their issues in their own language and will receive replies in Myanmar language as well. Don't hesitate to reach out — ask freely without any language barrier.

Before contacting support, have your account username, the time the issue occurred (MMT), and a detailed description of the problem ready. For deposit or withdrawal issues, having your transaction ID on hand will help get things resolved faster.

You can reach rm99 support through 2 channels — the website's Live Chat (real-time responses) and email at [email protected]. Myanmar language support is available on both channels. Telegram, Viber, and phone numbers are not rm99 support channels — if someone contacts you through those, be aware it is not rm99.

rm99 customer support is available 24 hours a day, 7 days a week on Myanmar Standard Time (MMT). You can reach us at night, at any hour, and during public holidays — no exceptions. No need to check the time before reaching out — just open Live Chat as soon as an issue comes up.

Yes, you can play. rm99 works on Android and iOS phones via Chrome, Safari, or any modern browser — no app download required. Just open the site in your browser, log in, and you can play all games right away.

You can add it to your home screen. On Android Chrome, tap the menu (three lines) and select 'Add to Home screen'. On iPhone Safari, tap the share icon (arrow) and choose 'Add to Home Screen'. It works like an app — you can open rm99 directly from the icon on your phone without typing the URL every time.

Clearing your browser cache fixes most slow loading issues. In Chrome, go to Settings > Privacy and security > Clear browsing data, check Cached images and files, and clear them. Then reload the page. If the problem continues, check your Wi-Fi or mobile data signal.

rm99 works on Android and iOS smartphones, tablets, and modern browsers (Chrome, Firefox, Safari, Edge) on Windows and Mac computers. Some games may not run properly on older browser versions, so keeping your browser up to date is recommended.

If your connection drops during a game, the game continues on the server side and records the result of the round you bet on. Once you reconnect and log back in, you will see the result of that round in your account history and your balance will be updated correctly. If anything looks wrong, you can check via Live Chat.